Coordinator Customer Service Centre (REF: 728)

Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia’s Coral Coast. With a growing population of over 41,000 people it offers a wide range of services and activities. Geraldton is recognised as one of WA’s key growth areas and the opportunities in this regional city are plentiful. You can be part of working with us to deliver the best for our community and this region.

The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds.

Benefits which we offer:

  • Up to 18.5% Superannuation
  • 27 Annual Leave days (17.5% loading)
  • Health & Wellbeing Program
  • Flexible working arrangements
  • Career opportunities
  • Study Assistance
  • Centrally located
  • Free parking

Coordinator Customer Service Centre (REF: 728)

  • Have you had previous experience in establishing a Customer Service Centre?
  • Do you have knowledge of the latest best practice contact centre technology & processes?
  • Interested in being involved in an exciting change within our Local Government?
  • Are you looking for a climate/sea change?

The City is seeking applicants with previous experience in establishing Customer Service Centres. The successful applicant will have a broad knowledge of contemporary contact centre methodology, including latest software applications, customer request systems and experience in achieving service standards through leading and motivating a small team.

Initially the focus of the position will be to coordinate and transition the current traditional Local Government customer service experience into a best practice service centre model with minimal disruption. Ongoing, the coordinator will be accountable for continuous improvement and promoting high customer service standards throughout the organisation

A starting salary of $91,370 per annum or $46.24 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Interested in applying?

To view the Coordinator Customer Service Centre position description visit our website Interested applicants are encouraged to gain a better understanding of the role by calling Jeff Graham, Manager Corporate Services on (08) 9956 6614.

Applications with addressed selection criteria should be forwarded to the Chief Executive Officer, City of Greater Geraldton, PO Box 101 GERALDTON WA 6531 and submitted by 4pm, Monday 17 October 2016. Applications can be faxed to (08) 9956 6674 or emailed to

Ken Diehm