Who is the Director of First Impressions in your company? You do have one, right? They may not have that exact title, however, that’s what they really are! In some businesses, it could be the person who answers the phone. In others, the person behind the counter or a greeter in a store. That person, whoever they may be, holds in their hands the ability to delight or disappoint your customer. How that first interaction is handled will determine your business impression.
Currently in a reception or customer focused role within any organisation.
- Phone & Email Etiquette
- Customer Psychology
- Leading company culture
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