Customer Service Officer (Mullewa) (Ref 518)

Job Title & Position Number: Customer Service Officer (Ref 518)
Level: 3
Line Manager: Manager Mullewa Community Development
Direct Reports: Nil
Location: Mullewa District Office
Date Reviewed: February 2017

1. Job Purpose

Provide accurate, concise and timely information to the general public in all area of City business in accordance with high customer services standards. Liaise with staff and the public for the accurate receipt of monies due to the Council and provide a friendly, responsive and customer focused service to internal and external customers.

2. Organisational Context

The position of Customer Service Officer (Mullewa) is part of the Community and Cultural Development branch within the Development and Community Services Department. In total, four (4) branches report to the Development and Community Services Director. Other branches include Land & Regulatory Services, Urban & Regional Development and Library & Heritage Services.

3. Key Accountabilities

Library Services

  • Issue and discharge library material
  • Actively encourage the use of the library service through high quality customer service
  • Unpack incoming and outgoing stock
  • Input and update records accurately
  • Shelve and maintain order of library materials

Customer Service

  • Provide friendly, responsive and customer focused service to all internal and external customers.
  • Provide a complete telephone service to both the general public and internal extension users.
  • Provide accurate, concise and timely information to the general public in all areas of activity including Rates, Vehicle Licensing, Caravan Park, Cemetery, Building Town Planning, Health as well as other general customer service enquiries in accordance with the City’s high customer service standards.
  • Issue fire permits as per legislative requirements.

Cash Handling and Receipting

  • Issue receipts for all monies received in person and by mail.
  • Receipt funds as provided by the departments within the City.
  • Ensure receipts are allocated to correct general ledger accounts.
  • Ensure daily reconciliation of cash and cheques
  • Maintain float and petty cash requirements, and balance as per City guidelines

Vehicle Licensing

  • Maintain knowledge of vehicle licensing requirements as per legislation.
  • Booking of practical tests and ability to conduct eyesight and theory tests as per legislative requirements.
  • Provide information and education about learner and probationary driver requirements to the public.
  • Provide administrative support in the changing over plates and licensing of vehicles.
  • Process licence renewals.

Mullewa Cemetery

  • Processes application forms.
  • Provide cemetery map to enable family of the deceased to select plot.
  • Issue approval to bury to Funeral Director and update the cemetery map, Synergy and register.
  • Liaise with work crew to dig grave, clean around the grave site and ensure all is ready for access by Funeral Director, family and attendees

Administration

  • Prepare daily outgoing mail and postage statements.
  • Provide assistance at information desk when required.
  • Provide administrative support for all dog and cat licensing requirements
  • Other duties as required

4. Corporate Accountabilities

  • Human Resource Management & Leadership – Participates in performance management processes; participates in L&D activities including induction, recruitment, and succession planning.
  • OH&S – Ensure duty of care compliant with OH&S legislation and follow all safety and injury management processes appropriately, including reporting injuries, accidents and near misses.
  • Ethical Behaviour – Demonstrates a positive commitment and compliance with all EEO legislation covering all forms of workplace discrimination, harassment, victimisation and bullying; compliance with the City’s Code of Conduct and all City policies.
  • Records Management - Ensures all documents are recorded in accordance with the City’s Record Keeping Plan and policies and procedures. Ensures confidentiality is maintained at all times.
  • Budgets – Manage the operational budget to ensure that expenses are controlled and monitored accurately. Report on budgetary deviations and develop strategies to enable forward planning as required.
  • Strategic Vision - Articulates a clear picture of the future direction of the team and describes how current decisions will impact the ability to achieve this. Creates realistic schedules and assesses opportunities and problems to assist in achieving the City’s strategic objectives as required
  • Values - create a positive working environment while upholding the City’s STARS:

SERVICE

  • We will make customers the focus of everything we do.
  • Our service will be fair, flexible, innovative and reliable.
  • We will show genuine concern for customers.

TRUST

  • We will trust the foundation of all relationships.
  • We will rely and depend on each other.
  • Our communications will be open and genuine.

ACCOUNTABILITY

  • We will honour our commitments.
  • We will take responsibility for our own actions.
  • We won’t blame others.

RESPECT

  • We will treat others like we would like to be treated.
  • We will listen before we talk.
  • We will seek and value the contributions of others.

SOLIDARITY

  • We will be united in our decisions.
  • We will be united in our actions.
  • Our strengths will come from interdependence.

5. Selection Criteria

All criteria essential unless otherwise stated.

Qualifications and Experience

  • Certificate IV and/or industry qualification in Customer Service, Business Administration or Business, with appropriate on the job training and relevant experience
  • National Police Clearance
  • C Class Driver’s Licence
  • Demonstrated customer service experience, including the ability to establish positive relationships with customers; determine and address customer requirements; accurately and confidently hand and balance cash and deal effectively with difficult customers.

Knowledge and Skills

  • Knowledge of Local Government functions and responsibilities
  • Developed numeracy skills with a knowledge of basic accounting principles
  • Developed computer literacy skills (including Word and Excel)
  • Well-developed interpersonal skills including communication (written and verbal), negotiation and teamwork
  • Demonstrated values of service, trust, accountability, respect and solidarity and a commitment to quality and continuous improvement principles

6. Certification

I have read and understood the contents of this position description and accept the following:

  • This position description is aimed at describing the core output and not intended as a complete list of responsibilities, with the focus being on key outputs and flexibility. I may be required to perform other duties that are consistent with my classification including temporary activities or projects.
  • My position is dynamic and that continuing change and improvement of processes, practices, knowledge, skills and behaviours is expected by the City of Greater Geraldton and this position description facilitates this development that I will actively invest in.

Driver/Yard Person

We are looking for a driver/yard person to join our team asap.

Key responsibilities include:

  • Use of hand held scanner technology to record deliveries and track stock
  • Maintain a delivery schedule
  • Refill LPG cylinders
  • Load and unload cylinder truck
  • Maintain truck in a clean and professional state at all times
  • Ensure driving style is at all times law abiding and professional

Successful applicants must have:

  • LR licence Minimum (HR Preferred)
  • Forklift licence
  • A reasonable level of fitness due to the manual handling nature of the role
  • Highly motivated with a strong work ethic
  • A team player approach
  • Reliability
  • Be customer orientated with a "can-do" attitude

Please note: As a pre-requisite of this role is a National Police Check PRIOR to commencement. A driver specific medical. Pass a Drug and Alcohol test.

40 hours per week Monday to Friday starting at $22.00 per hour

If you feel this position is for you, and you possess the skills and experience listed above, please apply and submit a current resume to redreed@westnet.com.au No phone calls or visits please.

Spray Painter and Trades Assistant

SPRAY PAINTER

Essential criteria

  • Experienced in 2pac application.
  • Willing to learn marine coatings.
  • Ability to work unsupervised.
  • Contactable references.
  • Hourly rate dependant on experience.
  • Long run of work available.

TRADES ASSISTANT

Essential criteria

  • You must possess a can do attitude, be physically fit and self motivated.
  • Ability to work unsupervised and willing to learn about marine coatings.
  • Contactable references.
  • Hourly rate dependant on experience.
  • Long run of work available.

IJ and RM CHERRY TRUST
Emailshelleycherry@msn.com

Book Keeper

This is a part time position that requires someone who is proficient with MYOB & Excel with at least 2 years’ experience as a management bookkeeper. The successful applicant will be responsible for all aspects of the bookkeeping for our busy restaurant. The position is up to 20 hours per week and will require someone with extensive experience in; accounts payable/receivable, payroll for 40 plus staff including, super, payroll tax, PAYG and EOFY reconciliation and reporting, bank reconciliation, BAS preparation, cash flow analysis, budgeting and other admin duties as required.

To apply please send your CV including only current and relevant references to haley@skeetas.com.au

Apprentice Chef

We are looking for a self motivated enthusiastic, team member to assist chefs in a very busy kitchen. Applicants must be reliable, energetic, switched on, co-operative and willing to learn. Must be available to work weekends, night shifts & split shifts.

To arrange interview send resume to haley@skeetas.com.au or call 0409880106

Contact Nominated Supervisor for Outside of School Hours Care - Turtle Cove Wandina

Turtle Cove After School and Vacation Care in Wandina are seeking an enthusiastic and dedicated Contact Nominated Supervisor to join our team of passionate Educators. This position is Full Time and a rewarding career opportunity within the field of education and care. The position will available from August with training to commence in June/July.

Job tasks and responsibilities include but are not limited to:

  • Working in accordance with the requirements of the Education and Care Services National Regulation, National Law and the National Quality Standards for Early Education and Care
  • Developing and maintaining positive relationships with families, children and staff
  • Developing and maintaining positive relationships within the community
  • Maintaining a safe and stimulating environment for our children
  • Participating in ongoing professional development and training programs
  • Working in a family orientated team environment and always striving towards continuous improvement

The applicant must hold the following:

  • A Diploma in Early Childhood Education and Care or an equivalent ACECQA approved qualification.
  • A current Working with Children's check.
  • A current “HLTAID004 Provide an emergency first aid response in an education and care setting “or willing to complete.
  • Strong communication, interpersonal & organisational skills and the ability to work in a team environment
  • A passion for early learning and have a strong knowledge and understanding of the School Aged Framework My Time our Place
  • Must be willing to support our Christian ethos

If you are interested in this position and feel you would be a suitable candidate please send through your resume to turtlecovewandina@westnet.com.au

MC Truck Driver - Midwest Region

We need truck drivers with a stable driving history.

Candidates must have the following mandatory requirements:

  • Current Multi-Combination (MC) Driver’s Licence
  • Experience in end & side tipper work
  • Current “Fitness To Drive” Medical
  • Current Fatigue Management Certificate
  • Must have general knowledge of truck & trailer maintenance
  • Ability to pass pre-employment medical and drug/alcohol screening.

If interested please email current resume to midwestsandsupplies@bigpond.com Or phone 9923 1372

Receptionist / Administration Assistant

Receptionist / Administration Assistant
Geraldton
12 Month Fixed Term, Part time
(30 hours per week)

Parkerville Children and Youth Care Inc. has met the Safeguarding Children Standards set out by the Australian Childhood Foundation and received full Safeguarding Children accreditation in November 2016.

Our organisation is committed to safeguarding and promoting the safety of children and young people and expects all staff and volunteers to share our commitment.

Our recruitment and selection processes reflect this commitment and will include criminal records and reference checks for successful applicants.

Our Out of Home Care programme provides a holistic, multi-disciplinary and therapeutic care service for vulnerable children. Our aim, as a team of committed staff, is to bring healing and growth to children’s lives.

We need your help to care for these children & young people and seek applications for the positions of:

Receptionist / Administration Assistant
Geraldton
12 Month Fixed Term, Part time
(30 hours per week)

This position will undertake a key role in the administration of our office in Geraldton, located on Chapman Road. In addition to providing a welcoming and efficient reception service, the occupant of this job will undertake a variety of administrative tasks necessary to the smooth operation of the office.

The successful applicant will have high level communication and interpersonal skills and proven abilities in all facets of administration and office procedures.

Employment at Parkerville Children and Youth Care Inc. offers competitive salaries, salary packaging options, access to discounted health insurance plans and opportunities for professional development.

Interested?

Please visit our website www.parkerville.org.au to obtain the Job Description and an Application Form or call 08 9235 7061 for an Application Pack to be sent to you.

Your application, consisting of:

  • completed employment application form
  • covering letter
  • CV or resume

should then be sent to recruitment@parkerville.org.au.

To discuss the job and your interest in it, please call Ojisi Charlie on 08 9964 8690 during office hours. Applications must be submitted by Sunday, 20 May 2018.

It is essential that all applicants meet the above criteria and are permitted to work and remain in Australia with no limitations.

City Precinct Operations Officer - Horticulture (Ref: 703)

Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia's Coral Coast. With a growing population of over 41,000 people it offers a wide range of services and activities. Geraldton is recognised as one of WA's key growth areas and the opportunities in this regional city are plentiful. You can be part of working with us to deliver the best for our community and this region.

The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace.

About the position:

The City Precinct Operations Officer - Horticulture undertakes activities associated with the parks, gardens, active play areas and activation spaces, including maintaining core attractions and essential services within the City of Greater Geraldton’s high profile precincts.

The position is eligible to work a 9 day per fortnight work cycle (76 hours per fortnight) working between the hours of 6am and 3pm Monday to Friday. Occasional earlier starts and weekend work may be required.

Key accountabilities:

  • Maintenance of the City Precinct’s parks and gardens, including streetscapes, amenities, turf, active or passive recreation and other horticultural areas to a high standard;
  • Undertake cleaning and minor maintenance/repair work of City Precinct essential services which include rubbish removal and sanitation of amenities;
  • Undertake maintenance duties including planting, weeding, pruning, brush cutting, spraying, sweeping, mowing and removal of waste from garden beds;
  • Carry out inspections of park play equipment, City assets located in high profile areas as required by the City Precinct Facilitator;
  • Provide clean and appealing streetscapes and pathways where required clean and maintain as required.

For further information and to view the position description, visit www.cgg.wa.gov.au/employment

To gain a better understanding of the role, please call Kim North, City Precinct Facilitator on 08 9956 6715.

Position requirements:

The successful applicant will have (or be working towards) a Certificate II in Horticulture or similar relevant qualification, hold a minimum MR class driver’s licence and have demonstrated experience in horticulture maintenance techniques and turf management.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

A salary starting from $54,588 per annum or $27.62 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

  • Up to 18.5% Superannuation
  • 22 Annual Leave days (17.5% leave loading)
  • Health & Wellbeing Program
  • Flexible working arrangements
  • Career opportunities
  • Study Assistance
  • Centrally located
  • Free parking

Interested in applying?

For information on how to apply for this position, visit the City’s website: www.cgg.wa.gov.au/employment

Applications close 4pm Monday 28 May 2018.

Ross McKim
CHIEF EXECUTIVE OFFICER

Bar/Wait Staff

We are seeking an honest, hard-working, highly motivated and well-presented team player with prior experience in the Bar/Wait Staff area. The successful applicant is required to hold a current RSA Certificate.

Prior experience or background in a hotel, restaurant or resort is essential.

The successful applicant must have a passion to achieve high quality and consistent standards, with a desire to work in a friendly and successful team environment with other team members with a ’can do’ attitude.

This is a Casual position at our Broadwater Resort Hotel located at 296 Chapman Road in Geraldton, Western Australia – Geraldton’s only 4.5 Star rated Resort Hotel.

Please email your application to ‘cogar1@bigpond.com’ by 5.00pm (AWST) on Monday 14 May 2018 with the subject reference “Bar/Wait Staff”.

Senior Mechanic (Ref: 158)

Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia's Coral Coast. With a growing population of over 41,000 people it offers a wide range of services and activities. Geraldton is recognised as one of WA's key growth areas and the opportunities in this regional city are plentiful. You can be part of working with us to deliver the best for our community and this region.

The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace.

About the position:

The Senior Mechanic is responsible for all repairs and maintenance of the City’s vehicle fleet, plant and equipment, and ensures effective maintenance planning for workshop activities within the designated budget.

Key accountabilities:

  • Ensure vehicles, plant and mechanical equipment are maintained and repaired to manufacturer’s specifications and in a safe and roadworthy manner;
  • Report to Coordinator Fleet on programmed maintenance scheduling;
  • Prioritise and allocate un-programmed maintenance efficiently and effectively;
  • Liaise with supervisors regarding repairs to plant and equipment affecting their operations;
  • Ensure a high standard of customer service and vehicle/plant availability through timely repairs and maintenance and good communication.

The position is eligible to work a 9 day per fortnight work cycle in line with flexible working arrangements. Commuter use of a City vehicle is provided.

For further information and to view the position description, visit www.cgg.wa.gov.au/employment

To gain a better understanding of the role, please call Graham Morris, Manager Fleet Services on 08 9956 6719.

Position requirements:

The successful applicant will hold a trade qualification in maintenance for both light and heavy plant and passenger vehicles, and have previous experience in both fleet maintenance and workshop coordination.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

A salary starting from $75,299 per annum or $38.10 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

  • Up to 18.5% Superannuation
  • 22 Annual Leave days (17.5% leave loading)
  • Health & Wellbeing Program
  • Flexible working arrangements
  • Career opportunities
  • Study Assistance

Interested in applying?

For information on how to apply for this position, visit the City’s website: www.cgg.wa.gov.au/employment

Applications close 4pm Tuesday 5 June 2018.

Ross McKim
CHIEF EXECUTIVE OFFICER

Part-Time Receptionist

Busy Legal Practice has a vacancy for a Part-Time Receptionist- 28 hours per week over 4 days.

The Applicant must have the ability to be flexible with working hours/days. The successful Applicant will possess:

  • A desire to offer outstanding customer service;
  • Excellent telephone manner;
  • Working knowledge of Microsoft Word; and
  • Good keyboard skills (audio typing would be an advantage).

Previous experience in a similar role would be preferred, but is not essential.

If you are also well presented, able to use initiative and work unsupervised, please forward your application in writing and your resumé to:
The Principal PO Box 458 GERALDTON WA 6531
Applications close 5.00pm Friday 18 May 2018

Lower Primary Teacher

2018 Semester 2 Lower Primary Teacher Full-time

We are seeking a skilled, kind and innovative teacher to fill a maternity leave position. With the growth of our school this may lead to a full-time position in 2019.

If you are interested in being involved in our successful school model and are open to being inspired by Steiner education:

Please request selection criteria from education@leaningtree.wa.edu.au

Send applications including resume, responses to selection criteria and covering letter to education@leaningtree.wa.edu.au

By 25th May
0899646555

Boilermaker / Welder

GHS Engineering has an exciting opportunity for an experienced Boilermaker/Welder for site works in and around the Geraldton area and fabrication works located at our Geraldton workshop.

Licences Required:

  • Trade Certificate (Boilermaker, Welder)
  • First Aid Certificate (preferred)
  • Drivers Licence (MR preferred)
  • Construction Industry White Card
  • Current Working at Heights
  • Current Confined Space
  • Forklift License (preferred)
  • Police Clearance (essential)

Other Abilities:

  • Ability to pass 3G/4G welding test
  • Ability to read and fabricate to drawing plans
  • Work unsupervised
  • Work in a team environment
  • Mining and/or Oil & Gas Experience Highly Preferred
  • TIG Welding experience will be highly regarded

Should you have the right attitude, skills and experience to contribute to this progressive team, we encourage you to apply via the link below or visit our website: ghswa.com.au https://ghswa.expr3ss.com/home?s=7

Enrolled Nurse

Nazareth Care, Geraldton Nazareth care is a well-established, fully accredited high, low and dementia care home with a total of 110 residential places. The home offers residents the opportunity to age in place providing the flexibility to meet their changing needs.

The Home, Care and Service All rooms are single with en-suites, have a large contemporary well-being centre which is located in a magnificent setting overlooking the Indian Ocean.

Our care delivery is predicated on person centered care principles supported by outstanding Pastoral care.

Under a revised management structure we are focusing on supporting motivated staff in enhancing already established qualifications and skills, a commitment to succession planning and staff retention.

We are seeking suitably qualified and experienced persons who share Nazareth Care’s Core Values to join our home and be part of a new era in contemporary care delivery.

We are therefore looking for the following persons:

ENROLLED NURSES – CASUAL AND PERMANENT

Mandatory Criteria

  • Current registration with the Australian Health Practitioner Regulation Agency (AHPRA)
  • A commitment to Nazareth Care Core Values
  • A willingness to be flexible and embrace change

Desirable:

  • Residential Aged Care experience
  • Understanding of the Aged Care Funding Instrument
  • Understanding of the Aged Care and Accreditation Standards

Benefits:

As a registered charity we are able to offer enhanced salary packaging in the form of salary sacrificing.

  • A truly beautiful location
  • Education and training opportunities
  • Employment Assistance Program
  • Competitive salaries and conditions

If you would like to discuss this or any other aspect of the vacancy, please contact Renae Wehrle (Care Services Manager) during normal business hours on 08 9923 5000 or collect an application form from reception. Alternatively you can email your resume to csm.geraldton@nazarethcare.com. Closing date Monday 14th May 2018.

Qualified Leading Hand Carpenter

QUALIFIED CARPENTER Coral Coast Homes & Construction are seeking an experienced Carpenter.

A successful applicant will require the following attributes:

Qualifications:

  • Trade Certificate
  • Current Drivers License (essential)
  • White Card
  • Police Clearance
  • Any Operators Licenses held maybe an advantage

Skills:

  • Committed to the production of quality workmanship
  • Ability to show initiative and make decisions
  • Self motivated
  • Positive attitude

A successful applicant must be able to demonstrate that they have extensive knowledge and experience in most aspects of Carpentry and Joinery and are able to work both as a team and Independently, have a reliable work vehicle and must possess an Extensive range of tools of trade. Willingness to travel out of town.

Please forward your cover letter outlying your expression of Interest and resume via email to admin@cchomeswa.com.au or post Attention To: Manager P O Box 5261 Wonthella WA 6530

Senior Accountant

AMD are more than Chartered Accountants, providing our clients with tailored solutions from our range of services and offerings. Clients range from dynamic small businesses to government, including large private companies and leading regional names.

We have an exciting opportunity for an organised, proactive individual to join our team as a Senior Accountant. This newly established position will include audit, risk advisory services, taxation and accounting. This is a position based in our Geraldton office.

Ideally the successful candidate will have the following qualifications and attributes:

  • CA/CPA qualification;
  • 5 years experience in public practice;
  • Ability to manage a busy workload together with a strong client service focus;
  • Demonstrate strong development potential in technical and organisational skills;
  • Excellent written communication and interpersonal skills.

For further information call (08) 9920 0700. Post or email your CV and covering letter by 5pm, Monday, 14th May 2018 to:

The HR Manager
AMD Chartered Accountants
PO Box 288, Geraldton WA 6531
Tel: (08) 9920 0700
Email: michelle.harris@amdonline.com.au