People who speak languages other than English can now access services from the City of Greater Geraldton with greater convenience, thanks to the introduction of translating and interpreting facilities.
The service, which is provided by Department of Home Affairs, is free for residents and ratepayers who are not proficient in English and has over 80 languages available.
City of Greater Geraldton Chief Executive Officer Ross McKim welcomed the addition.
“We are taking customer service to the next level and are delighted to launch our new translating and interpreting facilities,” he said.
“Greater Geraldton is home to a rich multicultural community and we want to remove all language barriers.
“Customers and staff are now able to speak with an interpreter via telephone. We are also very fortunate to have staff who speak different languages and where possible, we will try to use their skillsets.”
Phone interpreting services are available at the Civic Centre as well as the Geraldton Regional Library, Geraldton Regional Art Gallery, Aquarena, Mullewa District Office, Queens Park Theatre and the Queen Elizabeth II Seniors & Community Centre.
Members of the public are also able to access the service, however, telephone charges may apply.
If members of the community do require TIS services with the City, it is recommended a booking is made with the Customer Service department to ensure an interpreter is available at a time that is convenient to you.
For more information about the City of Greater Geraldton’s translating and interpreting facilities, please visit https://www.cgg.wa.gov.au/your-council/news-and-information/customer-service/translating-and-interpreting-assistance.aspx or https://www.tisnational.gov.au/